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FAQs

When are orders processed and shipped?

Orders are processed Monday through Friday only. Orders placed after 5pm CST are shipped the next business day.  Orders placed on Saturday and Sunday are shipped on Monday, excluding holidays.

 

What is the best way to contact us?

Email is our preferred form of communication as it helps us respond to customer requests quickly. Our receptionists take copious notes and we are able to answer 95% of questions via email. You can also use the "Contact" dropdown to learn more about Trumer Pils, see a virtual tour of the brewery and more. Send to: gethelp@onlinebrewerystore.com

 

How do you return or exchange a product?

If we goofed up your order we will send you a return shipping label and provide you a full refund or replacement product. However, if you ordered the wrong size, or changed your mind we ask that you return the merchandise in its original packaging to the following address at your cost:

Online Brewery Stores

ATTN: Returns

906 W McDermott Dr.

116-337

Allen, Texas 75013

Please include your order number on all correspondence with us. It just speeds things up a bit. We follow this same protocols for exchanges.

 

How do we calculate shipping costs?

Shipping is obviously a necessary evil when shopping online. We've integrated our system with the U.S. Postal Service as it consistently offers the most reliable method of delivery. We constantly review shipping costs and work to reduce those costs whenever possible. Costs are calculated based on weight and zones. We're located in Dallas, Texas, so if you're in Texas it's cheaper. If you live in New York, we love you, but it just cost more to get stuff to you.

 

Have more questions?

We haven't covered everything above. Please use the contact form on this website to offer us suggestions on how we can better serve the loyal Trumer Pils fan.